Billing & Plans

PixoMonitor offers plans for every team size, from free personal use to enterprise deployments. This guide covers available plans, features, and how to manage your subscription.

Available Plans

Free Plan

Perfect for personal projects and getting started.

Includes:

5 monitors
5-minute check intervals
1 status page
Email alerts
7-day data retention
Community support

Limitations:

No team members
No custom domains
No advanced monitor types
Basic alerting only

The Free plan is great for trying PixoMonitor before committing. Upgrade anytime to unlock more features.

Starter Plan

For small teams and growing projects.

Includes:

20 monitors
1-minute check intervals
3 status pages
Email, Slack, and webhook alerts
3 team members
30-day data retention
Email support

Additional features:

Custom status page domains
Basic incident management
Maintenance windows

Pro Plan

For professional teams who need advanced monitoring.

Includes:

50 monitors
30-second check intervals
10 status pages
All alert channels (including SMS)
10 team members
90-day data retention
Priority email support

Additional features:

All monitor types (SSL, Domain, Transaction, etc.)
SLA tracking
Escalation policies
On-call schedules
Post-mortems
API access

Team Plan

For larger teams with complex monitoring needs.

Includes:

200 monitors
30-second check intervals
Unlimited status pages
All alert channels (including voice)
25 team members
1-year data retention
Priority support with SLA

Additional features:

Everything in Pro
Multiple escalation policies
Advanced SLA reporting
Custom integrations
Audit logs

Enterprise Plan

For organizations requiring maximum scale and support.

Includes:

Unlimited monitors
10-second check intervals
Unlimited status pages
All alert channels
Unlimited team members
Custom data retention
Dedicated support

Additional features:

Everything in Team
SSO/SAML authentication
Custom contracts
Dedicated account manager
On-premise deployment option
Custom SLA

Enterprise plans are customized for your organization. Contact our sales team for a quote.

Feature Comparison

Feature	Free	Starter	Pro	Team	Enterprise
Monitors	5	20	50	200	Unlimited
Check interval	5 min	1 min	30 sec	30 sec	10 sec
Team members	1	3	10	25	Unlimited
Status pages	1	3	10	Unlimited	Unlimited
Data retention	7 days	30 days	90 days	1 year	Custom
SMS alerts	-	-	Yes	Yes	Yes
Voice alerts	-	-	-	Yes	Yes
SLA tracking	-	-	Yes	Yes	Yes
Escalation policies	-	-	Yes	Yes	Yes
On-call schedules	-	-	Yes	Yes	Yes
SSO/SAML	-	-	-	-	Yes

Upgrading Your Plan

Go to Billing Settings

Navigate to Settings → Billing or click Upgrade in the header.

Choose your plan

Review the available plans and select the one that fits your needs.

Select billing cycle

Choose monthly or annual billing. Annual billing saves 20%.

Enter payment information

Provide your credit card or other payment method. Payments are processed securely via Stripe.

Confirm upgrade

Review your order and confirm. New features are available immediately.

Prorated Billing

When upgrading mid-cycle:

You're charged the difference for the remainder of the billing period
New features activate immediately
Your next bill reflects the new plan amount

Downgrading Your Plan

You can downgrade to a lower plan at any time:

Go to Settings → Billing
Click Change Plan
Select the lower plan
Confirm the change

What happens when you downgrade:

The change takes effect at the end of your current billing period
You keep current plan features until then
If you exceed new plan limits, you'll need to remove monitors/members

Before downgrading, ensure you're within the new plan's limits. If you have 30 monitors and downgrade to Starter (20 monitors), you'll need to delete 10 monitors.