Teams
Create teams to organize your members and collaborate on monitoring. Invite team members, assign roles, and manage access to your PixoMonitor workspace.
What Are Teams?
Teams are a way to organize your PixoMonitor workspace:
- Organize members by group, department, or project
- Control access by assigning members with specific roles
- Simplify alerts by routing notifications to team channels
- Collaborate on monitoring with shared visibility
Example teams:
- "Backend API Team"
- "Frontend Team"
- "DevOps"
- "Customer Success" (view-only access to status)
Creating a Team
Navigate to Teams
Go to Settings → Teams and click Create Team.
Name your team
Choose a clear, descriptive name:
- Name after the project: "Payment Service Team"
- Name after the function: "Infrastructure Team"
- Name after the group: "Engineering"
Add a description (optional)
Describe what this team is responsible for. This helps new members understand the team's scope.
Add team members
Invite members and assign their roles.
Team Roles
Each team member has a role that determines what they can do within the team.
Owner
The team owner has full control over the team.
Can:
- Manage all team settings
- Add and remove members
- Change member roles
- Delete the team
- Create, edit, and delete monitors
- Manage alert channels
- View all data
Best for: Team leads, managers, or the person responsible for the team's monitoring.
Each team must have at least one owner. The person who creates the team is automatically made the owner.
Admin
Admins have most of the same permissions as owners, with some restrictions.
Can:
- Add and remove members (except owners)
- Create, edit, and delete monitors
- Manage alert channels
- Configure team settings
- View all data
Cannot:
- Remove or demote owners
- Delete the team
- Transfer ownership
Best for: Senior engineers, tech leads who manage the team's monitoring day-to-day.
Member
Members can work with monitors but have limited administrative access.
Can:
- Create and edit monitors
- Acknowledge and resolve incidents
- View all team data
- Configure their own alert preferences
Cannot:
- Add or remove team members
- Delete monitors they didn't create
- Change team settings
- Manage alert channels
Best for: Engineers who work with the monitoring but don't need to manage the team.
Viewer
Viewers have read-only access to the team's data.
Can:
- View monitors and their status
- View incidents and history
- View status pages
- View SLA reports
Cannot:
- Create or modify monitors
- Acknowledge or resolve incidents
- Change any settings
- Add or remove members
Best for: Stakeholders, customer success, managers who need visibility without edit access.
Managing Team Members
Inviting Members
Open team settings
Go to your team and click Settings or Members.
Click Add Member
You can add existing workspace users or invite new ones via email.
Select their role
Choose the appropriate role (Owner, Admin, Member, or Viewer).
Send invitation
The person will receive an email to join the team.
Changing Roles
To change a member's role:
- Go to Team Settings → Members
- Find the member
- Click the role dropdown
- Select the new role
Only owners can promote someone to owner or demote another owner. Be careful when assigning owner roles.
Removing Members
To remove a member from a team:
- Go to Team Settings → Members
- Find the member
- Click Remove or the trash icon
- Confirm the removal
The removed member:
- Loses access to the team's monitors
- Is removed from team alert channels
- Can no longer view team data
Leaving a Team
Members can leave teams they no longer need access to:
- Go to the team's page
- Click Leave Team
- Confirm
Owners cannot leave a team until they transfer ownership to another member or delete the team.
Team Alert Channels
Set up alerts to go to team-specific channels:
- Team Slack channel
- Team email distribution list
- Team PagerDuty schedule
Best Practices
Team Structure
By department:
- "Engineering"
- "DevOps"
- "Customer Success"
By responsibility:
- "Infrastructure Team"
- "Application Team"
- "QA Team" (viewer access)
By customer/product:
- "Product A Team"
- "Product B Team"
- "Enterprise Team"
Start simple with 2-3 teams. You can always reorganize as your needs become clearer.
Role Assignment
Give minimum necessary access. If someone only needs to view status, make them a Viewer. If they need to create monitors, make them a Member.
Limit owners. Each team should have 1-2 owners maximum. Too many owners creates confusion about who's responsible.
Use Admin for day-to-day management. Admins can do most things without the risk of team deletion.
Onboarding New Members
When someone joins:
- Add them to relevant teams
- Start with Viewer or Member role
- Upgrade permissions as needed
- Point them to the team's monitors and documentation
Offboarding Members
When someone leaves:
- Remove them from all teams
- Review monitors they created
- Reassign ownership if needed
- Update alert channels (remove their personal email, etc.)
Team vs. Workspace Permissions
PixoMonitor has two levels of permissions:
Workspace level:
- Applies to the entire PixoMonitor account
- Controls who can access the workspace at all
- Manages billing and global settings
Team level:
- Applies within specific teams
- Controls access to team monitors and data
- Someone can have different roles in different teams
Example: Alice might be:
- A Viewer in the "Marketing" team (sees their status page)
- An Admin in the "Engineering" team (manages their monitors)
- An Owner in the "Infrastructure" team (full control)
Troubleshooting
"You don't have permission"
This error means your role doesn't allow that action. Ask a team Owner or Admin to:
- Grant you a higher role
- Perform the action for you
Removed from team by mistake
Contact a team Owner to re-add you. Your previous role and settings can be restored.
Team has no owner
If the only owner left, contact PixoMonitor support. They can help assign a new owner.